Keystone Answering Service

What People Are Saying

When you take care of a patient with an emergency, they’re a patient for life. When my clients call any day, at any hour, and speak with a Keystone agent on the other end, it’s comforting and instills confidence. The smartest thing anyone can do for their business is to have an answering service. Call Keystone!

Neal Freedman, DDS
Keystone has always provided excellent service, and I’ve received many compliments from clients about their calling experience. The best part is, Keystone maintains the professionalism we require – and that our clients expect.

Rich Allgood, Allgood Appraisal Group
The team at Keystone is always at the top of their game and knowledgeable about new technology. They go out of their way to provide the best technology and services to benefit my practice.

Jerrold Snyder, D.O.
Keystone’s staff is professional and polite. They care about the details, which gives us peace-of-mind. Our clients and customers receive exceptional service from Keystone.

Connie Becker, Customer Advocate Manager, Premier Companies, LLC

How It Works

Your Phone Rings

When your customers or clients dial your office number, and you’ve forwarded your lines to Keystone Answering Service, our specially-trained agents answer the call with a customized greeting, including your business name, and take the message according to your specific instructions.
We Take a Message

For your convenience and maximum efficiency, you tell us the information you need from callers. We’ll always collect the caller's name, phone number, and the reason for their call. We’ll customize your message slips to ensure you receive all the additional information you require, such as caller account number, address, patient information, and more. Once we’ve gathered all the pertinent information, we’ll dispatch the message to you.
Instant Message Delivery

At Keystone, we offer a range of ways for you to receive your messages - instantly - including our preferred Secure Messaging app, available for iPhones and Androids. (Read more about our Secure Messaging app.) Other dispatching options include SMS/text message, e-mail, direct phone calls, and others. You can also receive a daily recap of your messages.